Issue: Unable to login to subscriber home page. Login prompt is displayed but the login times out and returns to the GNW home page.
Audience: IT Support Staff
Log into iprev2 as www user.
- Check to see if the authApacheDaemon is running (ps –ef) and if there are two processes as expected. If not, invoke /home/www/viewPoint/bin/authApacheDaemon executable.
- Check to see if oracle is up and running. List the oracle processes using ‘ps –ef’. Use sqlplus to query some data ‘select table_name from all_tables;’. If the database is not running then login to oracle and start it up.
- Run the /home/www/viewPoint/bin/killAuthChild.sh script. If that results in no change continue on.
Finally do a ‘kill -9 <pid>’ on the child authApacheDaemon and the parent authApacheDaemon process should create a new child which should cause things to start working again.